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Learn useful phrases for making complaints and showing concern politely. Practise responding to problems in clear everyday conversations.
Useful phrases for making complaints clearly and politely in everyday situations.
Video lesson with useful phrases for discussing a problem and responding clearly.
Functional language for polite complaints, problem descriptions and suggested solutions.
B1 listening task about a customer phone call, with exercises to check understanding.
Practice choosing suitable complaint phrases and responses in short situations.
Listening exercises on handling customer complaints and unhappy customers.
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